FAQ
🏆 Trooper Is The Most-Funded Dog Ball in Crowdfunding History• $250K + Raised • Backed by Thousands Around The Globe In Just Over 30 Days. 🌎
Trooper is an intentionally designed dog ball that takes every millimetre into account as to how dogs actually chew, see, chase and play. From its material composition to our precision squeak system that only squeaks when our dogs chew on it just right - we can confidently say that Trooper raises the standard for how dog toys should be designed and made.
Trooper is made from natural rubber tapped from the Hevea brasiliensis tree - no cutting the tree down required. Color is infused directly into the rubber, not painted on, so there's nothing to wear off on your furniture, your hands, or your dog's mouth. Dishwasher safe when playtime gets messy.
Compatible with the Trooper Launcher for hands-free, longer-distance throws.
So what makes Trooper different?
Trooper was built because your dog deserves something better than “just another toy” - we all have enough of those...
So we engineered the details that actually matter in real life.
A bounce that keeps them guessing. A texture that lifts through the air and wicks away drool (...because dogs). StimBounce Spikes that massage their gums while they chew. A glow you can spot at dusk. A float so play doesn’t stop at the water.Colors they can actually see.
All made from our durable, chew-safe, natural DuraFlex rubber blend, tested by the dogs who are hardest on their toys - and they kept coming back for it.
We think of Trooper as a tool for dogs, large and small, who deserve better.
Be sure to read about all 7 features that set Trooper apart from other dog balls and toys on the market!
Tropper Blue & Trooper Yellow? Why these two colors?
When designing Trooper, we were surprised by how many major dog toy brands seemed to overlook a simple question:
Can the dog actually see it?
Most dog toys are made in colors that look great to humans, but very often don't translate to how dogs visually experience the world.
Dogs have dichromatic vision, meaning they see a more limited color range than we do. Their strongest visual range sits around blue and yellow, which is why Trooper uses specific Pantone shades selected to fall within the peak range dogs can visually pick up and see for what it is.
Colors outside that stronger visual range - like red, orange, green, purple, teal, burgundy, and many mixed or highly saturated colors — may look bright to us, but to dogs they can appear muted, often closer to a very dull yellow, shades of gray, or muddy tones.
Toss that into grass, dirt, sand, leaves, or low light, and suddenly that “bright” dog toy is doing a lot less work and blending in with the environment.
Trooper wasn’t colored for the human eye.
It was colored for the dog using it. What a wild concept... :)
What is Trooper made of and is it safe on my dog's teeth?
Trooper’s DuraFlex Rubber is made from high-grade natural rubber derived from the Hevea brasiliensis tree. We selected it for its resilient flex: tough without being rigid, flexible under bite pressure and springy enough to keep the bounce alive.
Trooper does not incorporate plastic, nylon, or foam in its material construction, nor is it topically painted or coated with color. Trooper’s color is built directly into the rubber compound itself, not applied as a surface coating that can leach, chip or peel, in your dogs mouth.
And Yes, Trooper is safe for your dog’s teeth when used as intended. Unlike hard plastic or nylon toys, Trooper is designed to compress under bite pressure, giving it a more forgiving mouth-feel for everyday fetch, chewing, carrying, and tug-style play while still being built to handle the chaos your dog decides to unleash :)
Love the idea of not having an annoying squeaker - How does it work?
Trooper was designed to solve one of the most annoying parts of squeaker toys: the nonstop noise...
Most squeaker balls activate the moment they’re compressed. Trooper takes a more controlled approach. Inside the ball is a one-way squeaker system paired with a side air chamber that helps regulate when the squeak happens.
When your dog bites down and blocks or restricts that chamber, air is directed through the main squeaker to create the sound. When the chamber stays open, some of that air escapes instead, making Trooper less likely to squeak from every light chew, drop, or random bump.
The result is a more intentional squeak response - one your dog has to grip, bite, and work for. More reward. Less noise. Yeah, you're welcome :)
What size Trooper Ball should I get for my dog?
Trooper comes in two sizes:
2" Trooper Dog Ball
Best for small to small/medium dogs (up to 25lbs)
3" Trooper Dog Ball
Best for medium to large dogs (25lbs - 100lbs+)
If your dog is close to the size cutoff, has a larger mouth, or tends to play rough, we recommend sizing up to the 3" Trooper.
Payments & Safety
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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Warranty & Repair
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties.
The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.
Returns & Refunds
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.
In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.
Please check our Terms of Service to see if you're eligible for a refund.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.